Returns and Refunds Policy
How to return
We hope you are delighted with your purchase; however should you wish to return your order for an exchange or refund, please note we will accept returns sent back within 14 days of receipt of your order.
Please ensure the item(s) are in their original condition and packaging, with all tags and security seals attached, and are listed on the return form. Ensure that briefs are tried on over your own lingerie – we will not accept returns on lingerie that has been damaged or worn. We cannot accept returns on opened packs of hosiery.
We advise that you send your parcel by registered post and retain proof of posting. We cannot be held responsible for orders lost in transit. We reserve the right not to issue a refund or exchange if you do not follow this policy. The return package should include the receipt of merchandise and the completed return form.
If you have received a defective item, please send it back to us within 7 days after the delivery date, through standard shipping (costs involved). In addition, please also send an e-mail and list the defective item(s) you want to return and your personal order number. You will receive a confirmation e-mail and a new item as soon as possible.
Please ensure that you read and follow all care instructions, as products damaged by inappropriate care cannot be refunded.
Shipping charges incurred in connection with the return of a product are non-refundable.
You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Risqué.
If you received a damaged product, please notify us immediately for assistance.
Sale items and promotions
Sale items and promotions can not be refunded or exchanged.
None Refundable or Exchangeable Items
Unfortunately there are some items that cannot be returned unless faulty:
– Sex Toys, Latexwear, Jewellery, Pasties.
– Ball Gags, Collars, Wrist Cuffs, Ankle Cuffs, Blindfolds, Eye Masks, Pinwheels and Feather Ticklers.
– Lingerie can not be returned if damaged or worn or without the security tag.
If you have any questions about our Returns and Refunds Policy, please contact us by email: firstname.lastname@example.org